Petersweb - Error when saving posts/pages on WordPress – Incident details

All systems operational

Error when saving posts/pages on WordPress

Resolved
Degraded performance
Started over 1 year agoLasted 6 days

Affected

Core

Degraded performance from 12:24 PM to 3:50 PM

[Sever] mercury-lon1

Degraded performance from 12:24 PM to 3:50 PM

Client websites

Degraded performance from 12:24 PM to 3:50 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We're aware of users seeing the following error when saving a post/page on WordPress sites on our shared platform:

    Updating failed. The response is not a valid JSON response.

    This is caused by an Imunify360 modsecurity rule and is listed on their status page here: https://cloudlinux.statuspage.io/incidents/4vm83v1330zv We will provide an update shortly.